Hilversum, 10 December 2009 – ICT service provider Inter Access partners with Bureau Hoving & Van Bon (BHVB), the developer of the ISM® (Integrated Service Management) service management framework.
In this partnership Inter Access will serve as an implementation specialist. The company will support BHVB with the deployment of ISM® for its clients.
ISM® is the swiftly rising standard for IT service management. ISM is an integrated framework including an implementation method. The framework comprises amongst other things an integrated out-of-the-box process model, standard helpdesk tooling, templates for procedures, operational instructions, SLAs and reports. The ISM® process model is derived directly from ITIL, only strongly simplified; which makes it easier to deploy.
ISM’s® high level of standardization makes it possible to implement the framework within two to four months in any organization. The implementation of ISM® comes standard with process coaching. In this phase Inter Access systematically coaches the organization in working with the framework. This allows an organization to use ‘best practices’, as documented in for example ITIL, ASL, BiSL, COBIT and MOF. Process coaching prevents a relapse that many organizations experience after a traditional ITIL introduction.
BHVB welcomes this partnership with Inter Access. The company expects to service more clients through this collaboration. For clients ISM® is a good starting point for the implementation of service management processes. In turn Inter Access offers clients the possibility to quickly control and tangibly improve its IT services.
Han Dieperink, member of the Board of Inter Access: “The current economical situation shows a clear market change in terms of process control and management. The market more and more demands turn-key solutions that are easy to deploy. Process management in almost every company is based on ITIL. It has the same origin, but can slightly differ on details. ISM is the answer to a changing demand. Its broad experience in process implementations and change management projects makes Inter Access the right partner to successfully implement this variant of the process model.”
“ISM® is the foundation for a growing network of companies, that cluster their strengths and products for a more efficient standard operational method for ICT departments”, said Wim Hoving, director and developer at BHVB. “All our best practices of the last fifteen years have been analyzed and standardized. We concentrated the outcome in just one framework, that uses the management tools that are already present. With this framework, we are able to save a lot of time, that otherwise would have been spent on reinventing the wheel. More and more companies join this approach. With Inter Access as our implementation partner, we expect a large number of organizations in the Netherlands to embrace this new standard in the near future.”
Inter Access B.V.Suzanne DirkenPhone: +31 (0)35 688 84 00E-mail: Suzanne.Dirken@interaccess.nl
Lammers van Toorenburg Benelux PRMarije PerdonPhone: +31 (0)30 656 50 70E-mail: interaccess@lvtpr.nl