Hilversum, 19 January 2010 – After a public European tender, the municipality of Lelystad, selected the WebNext Zaak system of Inter Access. Lelystad wants to further improve its services to citizens through this front and mid office solution.
The WebNext Zaak system is accessible 24 hours per day, seven days a week to citizens and companies. Through the front office or Personal Internet Page (PIP), citizens can get an overview of all the current and completed issues in relation to their municipality. Issues like permit applications, appeals, collection of bulky waste or a certificate from the municipal database. In implementing this system, the municipality can now work more demand and citizen oriented. The implementation takes place in the framework of the program ‘Gemeente geeft Antwoord’ (municipality replies). The goal of this program is to directly reply through all the cannels to sixty percent of the appeals and questions of citizens in 2010 or handle them. The goal is to increase this percentage up to eighty in 2015.
With WebNext, Inter Access offered the best price-quality ratio of all the tender participants, according to Henri van Ulsen, team leader ICT at he municipality of Lelystad. “Besides, because more than forty municipalities already implemented this system, Inter Access has a lot of expertise and best practices in the field of mid office. We are now setting up an ambitious program together with Inter Access. Our aim is to offer our citizens six new municipal services through our digital counter as of March 2010. Subsequently, we would like to add five new services every quarter for the next three years. In this way, our service portfolio will grow from the current six to more than sixty; services that citizens can apply for through the municipal digital counter. In this way we manage to make enormous progress within the program ‘Gemeente geeft Antwoord’ (municipality replies). We are working towards one municipal front office that can service both citizens and companies through mail, telephone, the internet and desk.”
As an extra advantage of Inter Access’ WebNext Zaak system of, Van Ulsen mentions the optimal integration functionality with platforms of various other providers. “WebNext offers standard connectivity with most back office solutions for municipalities. Which means that we now have an agile integrated environment.”
The municipality of Lelystad and Inter Access have been working together for more than seven years in the field of ICT. Together with the municipality, Inter Access developed a New Way of Working vision in 2009, in order to support a new office concept.
“The choice of the Municipality of Lelystad underlines the power of our WebNext system. In order to facilitate digital services, we implemented this system in more than forty municipalities in the Netherlands,” said Han Dieperink, member of the board of Inter Access. “We are very happy with this success, which will stimulate us to invest in the next generation e-government solutions.”
Caption f.l.t.r.: Frank Groot (Inter Access), Paul Reinold (Municipality of Lelystad), Jeroen Speekenbrink (Inter Access), Diederick Splinter (Inter Access), Henri van Ulsen (Municipality of Lelystad), Rien van Maanen (Inter Access).