Sociale Verzekeringsbank (Social Security Bank) 

The Sociale Verzekeringsbank [SNV/Social Security Bank] is the oldest operator in the area of social security in the Netherlands. It has existed for over 100 years. The SVB is responsible for managing the AOW old-age pension, the ANW dependents' persion, child benefit and a few other payments. It does this for over 4.6 million customers in the Netherlands and abroad. On an annual basis, the SVB awards its customers a good € 25 billion.

Objective

The SVB's existing framework agreement was based on organisational and technical requirements and wishes, and comprises products for which there was need at the time. It was ultimately found that in some Enterprise Management areas several tools were used which did the same job – an overlap. Then in a number of cases, bespoke applications met a specific need.

SVB's objective was to gain efficiency by reduction both of components (consolidation) and of bespoke applications, by making use of standard functionality as much as possible.

Solution

The subject of this European Tender was software for various purposes, including:

• Maintenance and support during runtime, including updates and the right to upgrade of products
• Education and training
• Documentation
• Support for implementation or migration

Inter Access has supplied the following services in the framework of this tender:

• Project management and leadership,
• Compilation of tooling architecture, technical design and management documentation,
• Technical installation and configuration of tools,
• Packaging (anti virus),
• Testing, rolling out and providing training

The main area (95%) for Enterprise Management tools is in the Windows environment (servers and workstations). The workstations are provided with Windows XP, the servers with Windows Server 2003. The other 5% concerns AIX servers

Why Inter Access?

SVB was impressed by attention to detail and quality of the bid. "You can see that you spent a lot of time on it. Technically well thought out; it seems as if other parties had not put as much thought into it." Inter Access was the cheapest party by far, both for licences and for service provision.

Advantages Gained

• By awarding this order to Inter Access, the SVB was able to achieve economies of scale with regard to project management, which led to lower costs
• Through the integral architecture of Stage I and II, the number of tools was reduced (not quantified)
• The need for bespoke work was drastically reduced by the best-of-breed provision
• By reducing the number of tools, the administrative effort - and with it the costs - was driven to a minimum

Due to Inter Access's role as best-of-breed supplier, it has an excellent negotiating position towards tooling suppliers. So it can work with the lowest prices. The costs (licences / maintenance / licences) were thereby drastically reduced for the SVB.

www.svb.nl