A well thought-out organisation of the IT function leads to increased quality and improved efficiency. This requires clear agreements with regards to quality requirements, process-based organisation to safeguard quality and channelling of work flows. Inter Access can use its expertise to assist you with this. We offer Service Management which consists of three solutions: Information Lifecycle Management, Apollo 13 and Information and Demand Management.
ILM is a strategy to efficiently store and retrieve information using storage regulations, processes and technology. The guiding principle is that information follows a life cycle which determines its corporate value. By factoring in this principle, ILM leads to compliancy, optimises the capacity utilisation of the storage media and reduces the downtime in case of calamities.
Apollo 13 is an interactive simulation game in which participants take on the role of Nasa. Their assignment is to guide the Apollo capsule safely back to earth. This is a pragmatic way to strengthen their insight into processes, the way they collaborate in teams and the way they deal with agreements. Any resulting improvement issues can be applied directly in their daily processes. Apollo 13 originally applied to ITIL processes, but you can also have the game tailored to other tasks and skills to professionalise your ICT organisation and better guide it based on quality.
Information Management is a vision to help customers gear their corporate and ICT strategies to one another. Demand Management is a vision to support customers in guiding internal or external ICT suppliers based on the information and ICT policy. Both visions enable you to accurately translate customer demands into the development and application of your information and ICT policy.