You wish to manage your ICT services across your organisation and report on the quality of the provision of IT services. Service Monitoring makes this possible, using a set of best-of-breed tools and a tried and tested approach. This solution breaks down the internal barriers within your ICT organisation, ensures improved, more flexible provision of service to the end users’ organisation and considerably reduces down time.
Management within ICT organisations has traditionally often been organised by area of expertise. This means that various management groups are responsible for only a small part of the whole ICT infrastructure. The arrival of Demand Management and the greater demands made of ICT change this. This brings with it the necessity to manage the various infrastructure components in their mutual relationships from a services perspective. (Potential) errors must be assessed and dealt with on the basis of their effect on the provision of services.Service Monitoring makes this possible. A process and platform are hereby implemented, within which all errors throughout the entire ICT infrastructure are brought together in one place. Correlation and interpretation then take place from the point of view of the services provided. The result is that the ICT organisation knows immediately in the event of a error which services are affected and the effect of this on the users of these services. It is also made clear where the error has taken place and who is responsible for resolving it.
Service Monitoring is a set of best-of-breed tools and an approach that enables you to manage ICT services over the heads of all components and to relate these to your operating processes. This leads to better availability and performance of your provision of ICT services. Furthermore, you save a great deal of time and money in tracing and resolving errors. You can move from reactive to pro-active management, whereby your users will experience a higher quality of service. Inter Access has obtained a great deal of experience with companies which regularly adjust their provision of ICT services in line with changing corporate requirements. We focus in this respect not only on the technology, but also on services, processes and the organisation.
The solution offered by Inter Access is independent of the tooling supplier. We have partnerships with all leading suppliers in the area of Service Monitoring. This means we are at home with the tools provided by, for example, BMC, HP, Tivoli, CA, Candle and Microsoft. In order to offer an integral solution, Inter Access has developed a unique architecture. We will be happy to tell you more about this in person.
With a Service Control Center, you can lay the basis for an integrated services chain in relation to processes, people and resources. Rather than the management and monitoring of individual compo¬nents, we are more concerned with the interaction of these com¬ponents. The provision of information from the various management proces¬ses is com-bined to form one to¬tal picture of an ICT service. Implementation of a Service Control Center integrates the activities of the separate departments such as Service Desk, System, Network and Application Management into a single process geared to the achievement and maintenance of the quality standard for the provision of service.
Service Monitoring offers you important benefits: