Citizens and businesses increasingly use communication channels. Everybody has his own favourite channels. Furthermore, the channel depends on the time somebody makes contact. But the incoming information via the various channels must be centrally available. This requires a multi-channel functionality for processing and providing information. Inter Access’ WEB+ Frontoffice offers this functionality. This way, your customers can decide when and how they wish to communicate with you. A flexible solution that has proved itself in the front office of various municipalities.
Multi-channel functionality Using WEB+ Frontoffice you can communicate easily via the following channels:
Uniform intake and handlingUsing the WEB+ Frontoffice you create uniformity in the intake and handling of information requests via various channels. Counter staff have, for example, direct access to a request that a customer, who is on the telephone, has filed via internet. The WEB+ Suite enables this by offering integral solutions with functional building blocks, which can be deployed for the various channels. That way, relevant data can be presented in a simple manner to everybody who is in contact with customers.
Available at each workspace The WEB+ Suite is a 100% browser-based application and, as a result, can be made available at every (work) location. This is not just convenient for your employees. Citizens and businesses can also request services and get insight into the status of their request at the time and via the channel of their preference. Furthermore, WEB+ Frontoffice enables you to enforce structured processing of transactions.